Privacy Policy

1. Key assurances: our no-log policy

Your online privacy is our primary priority. We adhere to a strict No-Log Policy regarding your core VPN activity:

2. Information we collect

We only collect minimal data necessary to deliver, maintain, and bill for our Services.

A. Information you provide directly

• Account information: If you register an account, we may collect your name, email address, and account credentials.
• Payment & transaction data: When purchasing a subscription, payment processing is managed by third-party processors (e.g., Apple App Store, Google Play Store, Stripe). We store billing details such as subscription type, purchase date, transaction ID, and expiration date, but we do not store full credit card numbers.
• Customer support: If you contact us for technical assistance or feedback, we collect your contact information (such as your email) and the contents of your communications to resolve your request.

B. Information collected automatically

• Diagnostic & usage data (aggregated): We collect anonymous, aggregated diagnostic metrics (e.g., app version, connection success/failure rates, bandwidth consumed, crash reports) to improve server stability and performance. This data cannot be linked to any individual user or activity.
• Temporary technical data: To establish a VPN connection, your temporary IP address may be processed in memory on our servers, but it is discarded immediately once the session is terminated.
• Device information (free version): For users of our free tier, device properties (such as device model, OS version, language settings, and advertising identifiers like IDFA or AAID) may be accessed by advertising partners to deliver ads.

C. Advertising identifiers (free tier only)

Free versions of our app may display third-party advertisements. These ad partners may use device-level identifiers (such as Google Advertising ID or Apple IDFA) to serve relevant ads. You can reset or restrict advertising identifiers at any time through your device settings:

3. How we use your information

We use the limited information we collect for the following operational purposes:

• Service provision: To create and manage your account, authenticate your subscription, and establish secure VPN connections.
• Customer support: To respond to your questions, troubleshooting requests, and inquiries.
• Service optimization: To monitor server capacity, analyze technical failures, and enhance overall network speed and performance.
• Billing & administration: To process payments, manage renewals, and prevent fraudulent transactions.
• Legal & security obligations: To prevent abuse, cyberattacks, or unauthorized access to our infrastructure.

4. Third-party services & data sharing

We do not sell, rent, or trade your personal data. We may share limited data with trusted third parties strictly for operational purposes:

• Payment processors: Third-party billing platforms (e.g., Apple, Google, Stripe) to process subscription payments.
• Analytics providers: Aggregated, non-personally identifiable analytical services (e.g., Google Analytics) to help us understand website or app navigation trends.
• Ad networks (free tier only): Third-party advertising platforms (e.g., Google AdMob) that serve ads within our free mobile applications.

5. Data retention & security

Security measures: We use industry-standard security protocols, including high-level encryption (e.g., AES-256) and strict access controls, to protect your data against unauthorized access, loss, or disclosure.

Retention: We retain personal data (such as account details and transaction history) only for as long as necessary to fulfill the purposes outlined in this policy or to comply with applicable tax and legal regulations. Anonymous diagnostic logs are purged regularly.

6. Age restrictions

Our Services are intended for general audiences and are not directed to individuals under the age of 16 (or the applicable legal age in your jurisdiction). We do not knowingly collect personal information from children. If we discover that a minor has provided us with personal data, we will promptly delete such information.

7. Your privacy rights & choices

Depending on your jurisdiction (such as the EU/EEA under GDPR, or California under CCPA/CPRA), you may have the following rights regarding your personal data:

• Access & data portabilityRequest a copy of the personal information we hold about you.
• RectificationRequest correction of inaccurate or incomplete data.
• Deletion ("right to be forgotten")Request that we erase your account or personal information.
• Opt-out of marketingOpt out of receiving promotional communications at any time via the "Unsubscribe" link in our emails.
• Ad tracking controlsDisable ad tracking through your mobile device's system settings.

To exercise any of these rights, please contact us at [email protected].

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

9. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at: